Refund policy

At AsamoBeauty, customer satisfaction is one of our highest priorities. Our quality control team carefully inspects each item before shipment, and we are confident in the quality of our products.

We recommend carefully reviewing the product description, ingredient information, directions for use, and intended use before placing your order to ensure that the product is suitable for your needs.

If you receive an item that is defective, damaged in transit, leaking, incorrect, or missing from your order, please contact us promptly. Our customer support team will assist you with a return, replacement, reshipment, or refund, depending on the circumstances.

15-Day Return Policy

We offer a 15-day return policy. This means that you may request a return within 15 days of receiving your order.

For hygiene and safety reasons, AsamoBeauty only accepts returns of products that are unopened, unused, in their original packaging, and in resalable condition.

Returns for Non-Quality-Related Reasons

To request a return for a reason unrelated to product quality, please contact us at support@asamobeauty.com within 15 days of receiving your order.

Eligible returned products must meet all of the following requirements:

The product is unopened and unused;
The original packaging, safety seal, tamper-evident label, or protective film remains intact;
The product is free from stains, damage, leakage, or damage caused by the customer;
All original packaging, instructions, promotional gifts, accessories, and bundle items are included;
The product remains in resalable condition.

Original shipping charges are non-refundable for returns unrelated to product quality, and the customer is responsible for return shipping costs.

Depending on the order status and the condition of the returned products, fees related to order processing, restocking, warehouse handling, or payment processing may be deducted from the refund.

Opened or Used Products

For hygiene and safety reasons, skincare, beauty, and personal care products that have been opened, used, had their safety seals removed, had their packaging damaged, or cannot be confirmed as unused are generally not eligible for return or refund unless there is a verified product quality issue.

If you are sensitive to certain ingredients or have previously experienced an adverse reaction to similar skincare products, please carefully review the full ingredient list before purchasing and choose products according to your individual circumstances.

Shipping Damage, Quality Issues, Incorrect Items, or Missing Items

Please contact us at support@asamobeauty.com within seven days of receiving your order if:

The product was damaged during transit;
The outer packaging or product packaging is significantly damaged;
The product is leaking;
You received the wrong product;
An item is missing from your order;
The product has an apparent quality defect.

Please include the following information in your email:

Your order number;
The name of the affected product;
A detailed description of the issue;
Clear photographic or video evidence;
Photographs of the outer packaging, shipping label, and product packaging.

After reviewing the information provided, we may offer a reshipment, replacement, partial refund, or full refund, depending on the circumstances.

All shipping damage, incorrect items, missing items, or product quality issues must be reported within seven days of delivery.

If we do not receive a report and the required evidence within this period, we may consider the order to have been delivered in acceptable condition and may be unable to provide a replacement, compensation, exchange, refund, or further assistance.

Items Not Eligible for Return or Refund

Returns or refunds are generally not available in the following circumstances:

The return request is submitted after the applicable return period;
The product has been opened, used, or had its packaging seal broken;
The return is based on personal skin type, individual usage habits, subjective preference, or dissatisfaction with the scent, texture, or color;
The product was not used according to its instructions, resulting in discomfort, damage, or another issue;
Delivery failed because the customer provided an incorrect address, incomplete recipient information, refused delivery, or was unavailable to receive the package;
The product was returned without prior authorization from AsamoBeauty;
The product was provided as a gift, trial product, sample, or promotional item, unless it has a verified quality issue;
The product was clearly marked as final sale, clearance, or non-returnable on the product or checkout page at the time of purchase.

Order Cancellation

You may request an order cancellation within 24 hours of placing your order, provided that the order has not yet been shipped. Eligible orders will receive a full refund without an order-processing fee.

If the order has already been shipped within 24 hours of being placed, it cannot be cancelled free of charge.

Because the order may already have entered the picking, packing, warehouse dispatch, or carrier transportation process, a processing and restocking fee equal to 15% of the merchandise subtotal may be deducted from your refund if you request cancellation, interception, refusal, or return of the shipment.

If more than 24 hours have passed since the order was placed and the order has not yet shipped, you may still contact us to request a cancellation.

Because the order may already have entered payment review, inventory preparation, warehouse handling, or packaging, a processing fee equal to 15% of the merchandise subtotal may be deducted from your refund.

Orders that have already shipped cannot be directly cancelled. To return, refuse, or request a refund for a shipped order, please follow the terms of this Return & Refund Policy.

For eligible returned orders, a processing and restocking fee equal to 15% of the merchandise subtotal may be deducted from the refund. Original shipping charges and return shipping costs may also be non-refundable, depending on the order status and the condition of the returned products.

If the cancellation is caused by an out-of-stock item, an inability to fulfill the order, a significant shipping delay, or another issue caused by AsamoBeauty, we will provide a full refund for the unshipped order without charging a processing fee.

To request a cancellation, contact us as soon as possible at support@asamobeauty.com and include your order number.

Order Changes

Before Shipment

To request a change to your shipping address, contact details, or order information, please contact us as soon as possible at support@asamobeauty.com.

We will make reasonable efforts to assist you, but we cannot guarantee that a change can be completed before the order enters processing or shipment.

After Shipment

Once an order has shipped, the delivery address, shipping method, and order contents generally cannot be changed.

Refused or Undeliverable Packages

If you refuse delivery of a shipped order, or if the package is returned because no one was available to receive it, the address was incorrect, recipient information was incomplete, or another customer-related delivery issue occurred, the following amounts may be deducted from your refund:

A processing and restocking fee equal to 15% of the merchandise subtotal;
Original shipping charges;
Return shipping charges;
Other related fees charged by the carrier.

If a refused or undeliverable package is returned to our warehouse, it will be handled as a return.

Any eligible refund will be processed after the warehouse receives and inspects the returned products.

Return or Exchange Requirements

All return or exchange requests must receive prior authorization from AsamoBeauty.

Products returned without authorization may not be identifiable or processable and may therefore be ineligible for a refund or exchange.

To begin a return or exchange, the following requirements must be met:

The request is submitted within 15 days of receiving the order;
The product is unopened, unused, and in its original packaging;
All original packaging, instructions, promotional gifts, accessories, and bundle items are included;
The product has not been damaged, contaminated, leaked, or had its packaging damaged by the customer;
Return authorization has been obtained through support@asamobeauty.com.

To request a return or exchange, email support@asamobeauty.com and provide:

Your order number;
Proof of purchase;
The reason for the return or exchange;
Photographs of the product and packaging.

Once your request has been approved, we will email you the return instructions and return address.

Do not send products back without receiving prior authorization.

Return Process

If you purchased the product through asamobeauty.com, contact us at support@asamobeauty.com.
Provide your order number, receipt, or other proof of purchase so that we can verify the order.
Once the return request has been approved, we will send you return instructions by email.
Return the product according to the instructions provided. The customer is responsible for return shipping costs for returns unrelated to a product quality issue.
After our warehouse receives and inspects the returned product, we will normally process an eligible refund within 72 hours.
The refund will be issued to the original payment method. The time required for the refund to appear depends on your bank, credit card company, or payment provider and usually takes 3–7 business days.

If you have completed all required steps but have not received your refund, please contact us at support@asamobeauty.com.

Late or Missing Refunds

If you have not yet received your refund, first check your bank account or original payment account again.

Next, contact your credit card company or payment provider, as additional processing time may be required before the refund is officially posted.

You may also contact your bank to confirm the refund status. Banks, credit card companies, and payment providers generally require 3–7 business days to process a refund.

If you have completed these steps and still have not received your refund, please contact us at support@asamobeauty.com. We will assist you in checking the refund status.

Contact Us

For questions regarding returns, exchanges, refunds, or order cancellations, please contact us:

Email: support@asamobeauty.com