Shipping Policy

At AsamoBeauty, we are committed to providing you with a smooth and enjoyable shopping experience.

In-stock orders are typically shipped within 72 hours after the order is placed. Please allow 1–3 business days for order processing before receiving your tracking information. Most orders are expected to arrive within 3–5 business days after shipment.

Thank you for your patience and understanding.

Shipping Fees and Free Shipping

Standard shipping within the 48 contiguous United States typically costs approximately $6.

The final shipping charge will be automatically calculated at checkout based on the contents of your order, your shipping address, and the available shipping methods. The amount displayed at checkout will be the final applicable shipping charge.

Orders with a merchandise subtotal of $49.90 or more qualify for free standard shipping within the 48 contiguous United States.

Free shipping eligibility is calculated based on the merchandise subtotal after promotional codes and discounts have been applied. The qualifying subtotal does not include:

• Taxes;

• Shipping charges;

• Gift cards;

• Other additional fees.

If the merchandise subtotal falls below $49.90 after a promotional code or discount is applied, the order will not qualify for free shipping and the applicable shipping charge will be displayed at checkout.

Sample orders are eligible for free standard shipping within the 48 contiguous United States.

Expedited, priority, or other special shipping methods, where available, may require an additional charge. Any applicable charge will be displayed at checkout.

Shipping Restrictions

We are currently unable to ship to the following locations:

• Alaska (AK);

• Hawaii (HI);

• Puerto Rico (PR);

• U.S. Virgin Islands (VI);

• Military bases and military postal addresses;

• Remote locations accessible only by air or ferry.

To confirm whether we can deliver to your address, please contact our customer support team at support@asamobeauty.com.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking numbers are usually activated within 24 hours.

Please note:

• Tracking updates may be delayed during public holidays;

• Tracking information may take 48–72 hours to update.

If you are unable to track your package, please contact us at support@asamobeauty.com. We will assist you within 48 hours of receiving your message.

Delivery Taking Longer Than Expected

If your order is delayed, please contact us at:

support@asamobeauty.com

We will promptly contact the shipping carrier to verify the status of your shipment and assist you with the issue.

Thank you for your understanding and support.

Order Cancellation

You may request an order cancellation within 24 hours of placing your order, provided that the order has not yet been shipped. Eligible orders will receive a full refund without any order-processing fee.

If your order has already been shipped within 24 hours of being placed, it cannot be cancelled free of charge.

Because the order may already have entered the picking, packing, warehouse dispatch, or carrier transportation process, a processing and restocking fee equal to 15% of the order value may be deducted from your refund if you request that the order be cancelled, intercepted, refused, or returned.

If more than 24 hours have passed since the order was placed and the order has not yet shipped, you may still contact us to request a cancellation.

Because the order may already have entered payment review, inventory preparation, warehouse processing, or packaging, a processing fee equal to 15% of the order value may be deducted from your refund.

Orders that have already shipped cannot be directly cancelled. To return or refuse a shipped order or request a refund, please refer to our Return Policy and Refund Policy.

For eligible returned orders, a processing and restocking fee equal to 15% of the order value may be deducted from the refund. Original shipping charges and return shipping costs may be non-refundable, depending on the order status and the applicable return and refund terms.

If the cancellation is caused by an out-of-stock product, shipping delay, inability to fulfill the order, or another issue caused by AsamoBeauty, we will provide a full refund for any unshipped order without charging an order-processing fee.

To request an order cancellation, please contact us as soon as possible at support@asamobeauty.com and include your order number in your email.

Frequently Asked Questions

Can I change the shipping address for my order?

A shipping address may only be changed through our customer support team before the order has been shipped. Order cancellation requests must also be submitted before shipment and are subject to the cancellation terms above.

Contact email: support@asamobeauty.com

What should I do if the tracking information has not updated after shipment?

If your tracking information has not been updated for more than seven days, please contact us at support@asamobeauty.com.

If fewer than seven days have passed, please allow additional time for the carrier to update the tracking information.

Why did I receive only part of my order?

Your order may have been divided into multiple packages and shipped separately.

Because different packages may travel at different speeds, they may not arrive at the same time.

Please allow seven days after receiving the first package. If you still have not received all items in your order, contact us at support@asamobeauty.com so that we can check the shipment status.

I received a “Delivered” notification, but I did not receive my package. What should I do?

We recommend taking the following steps first:

• Check your doorstep, mailbox, reception desk, property management office, or parcel locker;

• Ask family members, roommates, or neighbors whether they accepted the package on your behalf;

• Contact your local post office or shipping carrier to confirm the delivery location and delivery details.

If you still cannot locate the package after completing these checks, please contact us at support@asamobeauty.com within seven days after the tracking information is marked as “Delivered.”

We will assist you in submitting an inquiry with the carrier. Please note that the final resolution may depend on the results of the carrier’s investigation.

Contact Us

If you have any questions or need assistance, please contact us:

Email: support@asamobeauty.com
Phone: +1 213-656-6397